SHIPPING
Processing: all orders are processed + shipped from our Kansas HQ within 1-3 business days. Our ecommerce team needs 3-5 business days to process orders during peaking shopping times, like around online sales and right before holidays. Enjoy FREE SHIPPING on domestic order subtotals $100+ (after any applied discounts, before taxes).
Shipping Times: once picked up and scanned in by our carrier, domestic orders shipped within the contiguous U.S. may take 2-5 business days to arrive, depending on location. AK, HI, and outlying territories may take longer.
Expedited Shipping: Need it in a flash? Select one of our expedited options at checkout for fees + transit times or email our Customer Care team at hello@sharoncandlecompany.com for options.
Check out our Holiday Shipping page for a full list of order cutoff dates to ensure your gift order arrives in time this holiday season!
EXCHANGES + RETURNS
Need a hand? Send our Customer Care team an email at hello@sharoncandlecompany.com and we’ll help get the process started. If you're experiencing an issue with one of our products, please include photos and a detailed description in your email so that our team can determine how to best lend a helping hand.
Exchanges and returns must be made within 30 days of delivery and require proof of purchase (e.g. your Sharon Candle Company order number, order confirmation email, store receipt).
Refunds cover the cost of the item returned and do not include shipping fees. As a growing small business, we aren’t currently able to cover return shipping costs, but are always happy to ship exchanges at no extra charge. Unfortunately, we cannot accept returns on sale items, gift cards, and third party products.
